Privacy Policy

Introduction

pulse acydea is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our training programmes.

We comply with Singapore's Personal Data Protection Act (PDPA) and maintain strict data protection standards. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Inquire about or enroll in our training programmes
• Submit contact forms or communication requests
• Register for an account or access learning materials
• Participate in surveys or provide feedback
• Correspond with us via email or phone

This information may include your name, email address, phone number, professional details, and learning preferences.

Usage Information

We automatically collect certain information about your device and how you interact with our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website addresses
• Device information and operating system
• Access times and dates

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Respond to your inquiries and provide requested information
• Process programme enrollment and manage your participation
• Deliver training materials and learning resources
• Provide technical support and customer service
• Administer assessments and track learning progress

Communication

• Send programme updates and important notifications
• Provide information about new courses and offerings
• Share educational resources and industry insights
• Respond to your questions and requests

Improvement and Analytics

• Analyze website usage and improve user experience
• Enhance our training programmes and curriculum
• Conduct research and develop new educational offerings
• Monitor and analyze trends in AI education

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities, such as marketing communications
• Contract: When processing is necessary to fulfill our contractual obligations to provide training services
• Legitimate Interest: When processing supports our business operations and does not override your privacy rights
• Legal Obligation: When required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

Third-party vendors who assist with website hosting, data analysis, payment processing, email delivery, and other operational services. These providers are contractually bound to protect your information.

Legal Requirements

When required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions: 3 years
• Programme enrollment records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

After the retention period, we securely delete or anonymize your information.

Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Access

Request access to the personal information we hold about you and receive a copy in a commonly used format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to legal retention requirements.

Portability

Request transfer of your data to another organization in a structured, machine-readable format.

Withdrawal of Consent

Withdraw your consent for marketing communications or other optional data processing at any time.

Objection

Object to processing of your personal information for legitimate interests or direct marketing purposes.

To exercise these rights, contact us at +65 6842 5713 or use the contact form on our website. We will respond to your request within 30 days.

Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Google Analytics for website analytics
• Email service providers for communications
• Payment processors for transaction handling
• Cloud storage providers for data management

Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.